Soft Services Manager

JLL

Andover, MA, US
126,500.00 – 138,000.00 usd py
Manage operational and administrative soft services
Vendor service management
Client satisfaction and relationship management
The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments

Job Summary

  • The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.
  • The role will ensure compliance, financial, and business support systems, and scheduled compliance are met within the controlled environment of a dynamic Life Science account.
  • JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.

Salary

126,500.00 – 138,000.00 USD per year

Skills & Requirements

Must-have

  • manage operational and administrative soft services
  • vendor service management
  • client satisfaction and relationship management
  • compliance with regulations and protocols
  • people management and team leadership

Nice-to-have

  • hospitality mindset
  • strategic business program implementation
  • innovative and sustainable business processes

Key Requirements

  • Minimum 5 years’ direct experience
  • Undergraduate degree in business management, hospitality, facilities or related field; or field experience
  • Strong technical knowledge of financial software, procurement systems, databases, Microsoft Office programs
  • Strong knowledge and familiarity navigating CMMS system
  • Business acumen including financial planning and analysis
  • Strong interpersonal skills
  • Strong organization skills and collaborative management style

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter