eCommerce Support Specialist - eCommerce Customer Care

THRYFT PRIVATE LIMITED

Singapore
Strong customer service skills
Knowledge of ecommerce platforms
Comfortable with hands-on warehouse work
The role serves as a vital point of contact for customers addressing inquiries and resolving issues across multiple channels

Job Summary

  • The role serves as a vital point of contact for customers addressing inquiries and resolving issues across multiple channels.
  • Daily responsibilities include managing communications, troubleshooting eCommerce queries, and providing operational support at the warehouse.
  • The company is driven by a mission to create a sustainable world by making high-quality preloved goods accessible and affordable.

Matching Summary

Match Score: 85

The role serves as a vital point of contact for customers addressing inquiries and resolving issues across multiple channels.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Knowledge of eCommerce platforms
  • Comfortable with hands-on warehouse work
  • Ability to troubleshoot online transactions
  • Collaborative team environment experience

Nice-to-have

  • Prior eCommerce or customer care experience
  • Analytical problem-solving skills
  • Understanding of sales and customer needs
  • Willingness to travel to warehouse location

Key Requirements

  • Full-time on-site work required
  • Experience in eCommerce or customer care preferred

Work Rights

Not specified

Tailored Resume

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