Customer Service Representative

Poway Animal Hospital

Us, GA, United States
Competitive pyy; performance bonuses available; no...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative at Poway Animal Hospital to be the primary point of contact for clients, ensuring exceptional service and effective communication. The role emphasizes managing appointments, processing patient information, and supporting a collaborative environment focused on high-quality veterinary care

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using technology systems.
  • AmeriVet offers tailored development programs, competitive pay, performance bonuses, and comprehensive health benefits to support team growth.

Matching Summary

Match Score: 85

AmeriVet is seeking a Customer Service Representative at Poway Animal Hospital to be the primary point of contact for clients, ensuring exceptional service and effective communication. The role emphasizes managing appointments, processing patient information, and supporting a collaborative environment focused on high-quality veterinary care.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience in healthcare
  • Experience with practice management software
  • Strong organizational skills for busy periods
  • Desire to provide compassionate service
  • Ability to work in a fast-paced environment

Key Requirements

  • High school diploma or equivalent work experience required
  • Basic proficiency with scheduling software and online platforms
  • Must be able to lift up to 40 pounds independently

Work Rights

Not specified

Tailored Resume

Cover Letter