Director Of Client Experience

Berry Law Firm Veterans Disability Attorneys

Lincoln, US
Remote
Client journey design and ownership
Client advocacy and relationship management
Quality assurance and performance management
The Director of Client Experience is responsible for designing, leading, and continuously elevating the end-to-end client journey at Berry Law, ensuring a five-star, white-glove experience for Veterans and their families

Job Summary

  • The Director of Client Experience is responsible for designing, leading, and continuously elevating the end-to-end client journey at Berry Law, ensuring a five-star, white-glove experience for Veterans and their families.
  • This role involves developing comprehensive customer journey maps, analyzing client feedback, and implementing process improvements to enhance satisfaction and build long-term brand loyalty.
  • Berry Law offers a mission-driven, high-performance culture with competitive compensation, generous benefits, and opportunities for professional development, recognizing employees with various awards and incentives.

Matching Summary

The Director of Client Experience is responsible for designing, leading, and continuously elevating the end-to-end client journey at Berry Law, ensuring a five-star, white-glove experience for Veterans and their families.

Skills & Requirements

Must-have

  • Client journey design and ownership
  • Client advocacy and relationship management
  • Quality assurance and performance management
  • Process improvement and technology leadership
  • Data-driven decision making
  • Empathetic and compassionate leadership

Nice-to-have

  • Mission-driven culture
  • Veteran community commitment
  • Warrior Ethos alignment
  • Continuous professional development

Key Requirements

  • Bachelor's degree required
  • 5+ years of progressive client experience leadership
  • 2-3 years of people management experience
  • Experience with NPS programs and journey mapping
  • Proficiency with CRM platforms and automation tools

Work Rights

Not specified

Tailored Resume

Cover Letter