テックマークジャパン株式会社　業務部　修理受付センタースタッフ

AIG Australia

Sumida, Japan
Kpi management and improvement
Response quality management and improvement
Escalation response
Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management

Job Summary

  • Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management.
  • Build and operate new repair reception call center functions, including vendor selection, tool creation, and web system development.
  • Contribute to company profit by building and managing a call center that enhances client value and provides customer-centric support.

Matching Summary

Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management.

Skills & Requirements

Must-have

  • KPI management and improvement
  • Response quality management and improvement
  • Escalation response
  • Web reception system construction and operation
  • Basic PC skills (Excel, Word, PowerPoint)
  • Telephone and communication skills

Nice-to-have

  • Customer complaint handling
  • Product knowledge (home appliances)
  • Broad business perspective
  • Proactive approach to challenges
  • Positive attitude

Key Requirements

  • Call center management experience
  • Call center setup and construction experience
  • Vendor management experience
  • Web reception system construction and operation experience

Work Rights

Not specified

Tailored Resume

Cover Letter