Not specified; salary reviews included; annual com...
Hybrid (fully remote with up to 3 days work-from-home flexibility after month three)
Manage portfolio of workers compensation claims
Provide empathetic customer service to injured workers
Ensure compliance with legislation and guidelines
EML is seeking a Claims Consultant for their Tweed Heads office, a role focused on managing workers' compensation claims with a strong emphasis on customer service and support for injured workers. The position offers opportunities for professional growth within a diverse and inclusive culture, alongside flexible work arrangements after an initial period
Job Summary
The role involves managing a portfolio of workers compensation claims while supporting injured workers through their return-to-work journey.
Candidates will work within a diverse team supported by technical specialists and injury management experts to deliver high-level service.
The position offers flexibility to work from home up to three days per week after the first three months subject to performance.
Matching Summary
Match Score: 85
EML is seeking a Claims Consultant for their Tweed Heads office, a role focused on managing workers' compensation claims with a strong emphasis on customer service and support for injured workers. The position offers opportunities for professional growth within a diverse and inclusive culture, alongside flexible work arrangements after an initial period.
Salary
Not specified; Salary reviews included; Annual company incentive scheme available
Skills & Requirements
Must-have
Manage portfolio of workers compensation claims
Provide empathetic customer service to injured workers
Ensure compliance with legislation and guidelines
Conduct case conferences and face-to-face meetings
Nice-to-have
Previous experience in medical or corporate customer service
Ability to multitask and shift priorities effectively
Thrive in a collaborative team environment
Proactive and creative stakeholder engagement skills
Key Requirements
Available for face-to-face group interview on Wednesday 6th May 2026
Willingness to go above and beyond for customers
High attention to detail and organisational skills