Team Lead Contract & Service Operations (m/w/d)

sonnen

Wildpoldsried, BY, DE
On-site
Contract and service operations management
Team leadership and development
Performance monitoring and analysis
You will steer the deployment planning for telephony, case processing, and special tasks, ensuring smooth contract management

Job Summary

  • You will steer the deployment planning for telephony, case processing, and special tasks, ensuring smooth contract management.
  • You will monitor work and call volumes, as well as the quality of internal employees, and initiate appropriate measures for deviations.
  • You will identify training needs, work closely with the training team, and evaluate the success of conducted training sessions.

Matching Summary

You will steer the deployment planning for telephony, case processing, and special tasks, ensuring smooth contract management.

Skills & Requirements

Must-have

  • Contract and service operations management
  • Team leadership and development
  • Performance monitoring and analysis
  • Process optimization and improvement
  • Customer feedback analysis

Nice-to-have

  • Driving the energy transition
  • Collaboration with training teams
  • Active project participation

Key Requirements

  • Completed degree in economics or engineering or comparable qualification
  • Minimum 2 years of disciplinary and functional leadership experience
  • Minimum 2 years of experience in contractual service
  • Strong communication, analysis, and problem-solving skills
  • Very good German and English language skills
  • Proficient MS Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter