Senior Associate Customer Success Manager - Paradox

Wasanxing

Fully remote
Client-facing experience
Technical support expertise
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
  • Workday offers a flexible work approach combining in-person time and remote work to deepen connections and maintain a strong community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience
  • technical support expertise
  • customer satisfaction management
  • product training delivery
  • issue troubleshooting
  • relationship building with clients

Nice-to-have

  • strong communication skills
  • critical thinking ability
  • collaborative team environment
  • flexible work schedule
  • empathy and integrity culture

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organization
  • customer satisfaction management skills
  • excellent written and verbal communication
  • ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter