After Sales Technical Support & Training Instructor - Baoli Emea

KION

Lainate, Italy
Fully remote
Technical issue resolution
Product support levels
Warranty case management
This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio

Job Summary

  • This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.
  • We are a small, but growing team in which you have the chance to have a real impact on customer satisfaction, to implement your ideas, to personally grow and to jointly shape the future of Baoli EMEA.
  • As part of the German KION Group we are establishing a credible foundation for long-term success Various privileges: possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a canteen with company subsidized prices, an open and friendly working environment.

Matching Summary

This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.

Skills & Requirements

Must-have

  • technical issue resolution
  • product support levels
  • warranty case management
  • pre-delivery inspection steering
  • field action coordination
  • network partner collaboration
  • technical standards compliance

Nice-to-have

  • proactive problem solving
  • hands-on mentality
  • open and friendly nature
  • persistent communication

Key Requirements

  • Certified technician or engineering degree
  • Experience in customer service
  • Good analytical skills
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter