Svp, Head Of Service Management (global Infrastructure & Cyber), Technology Group
GIC
Singapore, SG, Singapore
On-site
Global service management strategy
Servicenow platform expertise
Hybrid infrastructure management
The Head of Service Management is accountable for designing, implementing, and scaling a world-class, AI-augmented global Service Management function across a complex, hybrid infrastructure estate
Job Summary
The Head of Service Management is accountable for designing, implementing, and scaling a world-class, AI-augmented global Service Management function across a complex, hybrid infrastructure estate.
GIC offers a vibrant work environment with flexible hybrid working arrangements, encouraging innovation, diverse perspectives, and professional growth.
This role leads a high-performing global team, driving standardization, automation-first thinking, and continuous improvement aligned with GIC’s PRIME values.
Matching Summary
The Head of Service Management is accountable for designing, implementing, and scaling a world-class, AI-augmented global Service Management function across a complex, hybrid infrastructure estate.
Skills & Requirements
Must-have
Global Service Management strategy
ServiceNow platform expertise
Hybrid infrastructure management
AI and automation integration
ITIL v4-aligned processes
Governance and compliance enforcement
Nice-to-have
Mentoring and people development
Culture of continuous improvement
Data-driven decision making
Cross-regional collaboration
Innovation and quality design focus
Key Requirements
12–18+ years Service Management leadership
Experience in financial institutions or global MNCs