Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
Job Summary
Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments.
Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.
Liaise and work closely with customer to address service concerns and to solve technical problems.
Matching Summary
Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments.
Skills & Requirements
Must-have
Round the clock monitoring
System uptime in accordance to SLA
First responder onsite troubleshooting
Preventive and corrective maintenance
Liaise with customer on technical problems
Nice-to-have
Build sustainable relationships
Embrace challenges
Work under stress
Key Requirements
Higher NITEC in Electrical, Electronics, IT or equivalent