Lloyds Banking Group Customer Support - Wood Green

Lloyds Banking Group

Wood Green, United Kingdom
Base: £29,920 - £30,670; bonus/equity: annual perf...
Fully remote
Customer service experience
Adapt to different customer needs
Promote digital services
You’ll start in one of our branches, supporting customers side‑by‑side, and then transition to working from home, handling inbound calls and helping customers through a range of channels

Job Summary

  • You’ll start in one of our branches, supporting customers side‑by‑side, and then transition to working from home, handling inbound calls and helping customers through a range of channels.
  • The heart of this role is helping people through important moments — offering reassurance, guidance and practical support, such as supporting someone through a bereavement or resolving a fraud concern.
  • We offer a wide-ranging benefits package, which includes a generous pension contribution, an annual performance-related bonus, private medical benefit, and share schemes.

Matching Summary

You’ll start in one of our branches, supporting customers side‑by‑side, and then transition to working from home, handling inbound calls and helping customers through a range of channels.

Salary

Base: £29,920 - £30,670; Bonus/Equity: Annual performance-related bonus; Benefits: Pension, Private Medical, Share Schemes, Discounted Shopping, 22 days holiday

Skills & Requirements

Must-have

  • Customer service experience
  • Adapt to different customer needs
  • Promote digital services
  • Handle inbound calls
  • Work from home environment

Nice-to-have

  • People person
  • Commitment to deliver promises
  • Advocates of products and services
  • Values-led culture

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable home working environment
  • Stable/secure Wi-Fi connection

Work Rights

Not specified

Tailored Resume

Cover Letter