Patient Experience Coordinator | University Hospital
The Ohio State University
Columbus, OH, USA
Patient experience program coordination
Complaint and grievance resolution
Data entry and analysis
The Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient and family experience throughout the care continuum
Job Summary
The Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient and family experience throughout the care continuum.
This position supports the Patient Experience Department by sharing information and analysis, providing team leadership for service improvement initiatives, and supporting department operations.
Our Comprehensive Employee Benefits Include an array of retirement plan options, affordable health insurance starting day one, paid vacation and sick leave, and access to the Public Service Loan Forgiveness program.
Matching Summary
The Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient and family experience throughout the care continuum.
Skills & Requirements
Must-have
patient experience program coordination
complaint and grievance resolution
data entry and analysis
conflict management and mediation
service recovery approaches
training and coaching staff
Nice-to-have
strong interpersonal skills
problem solving abilities
ability to work independently
excellent verbal and written communication
program planning skills
Key Requirements
Bachelor's Degree or equivalent experience
Two years experience in patient experience or healthcare customer service