Associate Customer Success Manager, Growth - Audit

Careers Thomsonreuters

Base: $70,700 usd - $131,300 usd; bonus/equity: ta...
Manage post-sale customer portfolio
Drive product adoption and usage
Monitor customer health and trends
You will manage a post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle

Job Summary

  • You will manage a post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle.
  • Success Metrics include Qualified Lead Generation and Utilization rate of product usage and adoption within assigned accounts.
  • Thomson Reuters offers industry competitive benefits including paid leave, mental health days, retirement savings, and tuition reimbursement.

Matching Summary

You will manage a post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle.

Salary

Base: $70,700 USD - $131,300 USD; Bonus/Equity: Target sales incentive; Benefits: Comprehensive benefit plans

Skills & Requirements

Must-have

  • Manage post-sale customer portfolio
  • Drive product adoption and usage
  • Monitor customer health and trends
  • Conduct customer success reviews
  • Collaborate with internal teams
  • Maintain CRM and CS tools

Nice-to-have

  • Relationship-focused
  • Detail-oriented
  • Passionate about customer success
  • Curious and growth-oriented
  • Data-informed engagement strategies

Key Requirements

  • 1-3 years in Customer Success or Account Management
  • 1-3 years Accounting or Public Accounting experience
  • Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
  • Proficiency in CRM and Customer Success platforms

Work Rights

Not specified

Tailored Resume

Cover Letter