Responsable Sav International Horlogerie Joaillerie

Chanel (Australia) Pty Ltd

La Chaux-de-Fonds, Switzerland
Service après-vente strategy
Operational excellence
Repair network optimization
Your mission consists of guaranteeing the operational excellence of after-sales service and making it a lever of differentiation, contributing directly to strengthening the Image and Customer Experience of the Maison

Job Summary

  • Your mission consists of guaranteeing the operational excellence of after-sales service and making it a lever of differentiation, contributing directly to strengthening the Image and Customer Experience of the Maison.
  • You will be in charge of the following missions: Transformation: Develop the internalization of jewelry repair services in Chanel workshops.
  • You will work in a dynamic, discreet and creative context.

Matching Summary

Your mission consists of guaranteeing the operational excellence of after-sales service and making it a lever of differentiation, contributing directly to strengthening the Image and Customer Experience of the Maison.

Skills & Requirements

Must-have

  • Service Après-Vente strategy
  • operational excellence
  • repair network optimization
  • IT solutions for SAV
  • financial performance monitoring
  • international SAV management

Nice-to-have

  • strategic and operational role
  • listening and analytical skills
  • proactive and cooperative
  • curious and analytical
  • convincing and innovative

Key Requirements

  • Master's degree or equivalent
  • 5+ years organizational transformation experience
  • International environment experience
  • SAV/horology/jewelry experience indispensable
  • Fluent English
  • Strong IT systems affinity

Work Rights

Not specified

Tailored Resume

Cover Letter