Field Specialist, Mds Support

Ricoh

Calgary, AB, Canada
Base: $24.50-$25.00 ph; bonus/equity: no sign-on b...
Hybrid
Post-secondary technical education or certificate
One year of customer service experience
Troubleshooting printer and network issues
The Field Specialist is responsible for delivering temporary, on-site Managed Document Services support across various customer accounts

Job Summary

  • The Field Specialist is responsible for delivering temporary, on-site Managed Document Services support across various customer accounts.
  • Candidates must perform first-response troubleshooting for print-related issues and manage incident tickets through the customer's service system.
  • Ricoh offers comprehensive benefits including medical, dental, life insurance, retirement plan matching, and tuition assistance programs.

Matching Summary

The Field Specialist is responsible for delivering temporary, on-site Managed Document Services support across various customer accounts.

Salary

Base: $24.50-$25.00 per hour; Bonus/Equity: No sign-on bonus; Benefits: Medical, dental, life, disability, retirement matching, tuition assistance

Skills & Requirements

Must-have

  • Post-secondary technical education or certificate
  • One year of customer service experience
  • Troubleshooting printer and network issues

Nice-to-have

  • Strong problem-solving skills in fast-paced environment
  • Proficiency in MS Office Excel applications
  • Ability to work independently or collaboratively

Key Requirements

  • Post-secondary education (technical degree, diploma, or certificate)
  • Minimum one year of relevant experience
  • CDIA+ certification may be required

Work Rights

Not specified

Tailored Resume

Cover Letter