Import / Export Customer Service Executive (Air Forwarding)
NIPPON EXPRESS (SINGAPORE) PTE LTD
Singapore, Singapore
Onsite (40 alps avenue, singapore)
Solid knowledge of airfreight import processes
Strong operational and problem-solving skills
Excellent customer service skills
Nippon Express (Singapore) Pte Ltd is seeking an Import/Export Customer Service Executive specializing in air forwarding to manage end-to-end airfreight shipments. The ideal candidate should possess strong operational skills, excellent customer service abilities, and a solid understanding of airfreight import processes
Job Summary
The role involves managing end-to-end airfreight forwarding shipments including booking, documentation, and customs clearance.
Candidates must act as the primary point of contact for customers, providing timely updates and resolving operational issues.
The position requires monitoring compliance with SLAs and KPIs while identifying bottlenecks to recommend process improvements.
Matching Summary
Match Score: 85
Nippon Express (Singapore) Pte Ltd is seeking an Import/Export Customer Service Executive specializing in air forwarding to manage end-to-end airfreight shipments. The ideal candidate should possess strong operational skills, excellent customer service abilities, and a solid understanding of airfreight import processes.
Skills & Requirements
Must-have
Solid knowledge of airfreight import processes
Strong operational and problem-solving skills
Excellent customer service skills
Good communication and coordination skills
Detail-oriented with strong organizational skills
Nice-to-have
Previous hands-on experience using Cargowise system
Ability to guide junior staff members
Proactive approach to resolving delays
Experience with high-value shipments
Key Requirements
Previous hands-on experience in using Cargowise system is preferred
Solid knowledge of customs requirements
Ability to manage multiple shipments simultaneously