Préposé(e), Service À La Clientèle / Guest Service Representative
JLL
Montreal, QC, Canada
Bilingual french/english communication
Point-of-sale transaction handling
Customer service excellence
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike
Job Summary
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike.
This role involves proactively engaging customers, selling gift cards, supporting promotional events, and continuously seeking new ideas to enhance the centre's customer service offerings.
JLL is committed to empowering talented people to thrive and grow meaningful careers while shaping the future of real estate for a better world.
Matching Summary
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers alike.
Skills & Requirements
Must-have
Bilingual French/English communication
Point-of-sale transaction handling
Customer service excellence
Conflict resolution skills
Flexible availability including weekends and holidays
Nice-to-have
Multilingual communication abilities
Proactive and solution-focused interpersonal style
Experience in retail or hospitality environments
Computer proficiency with Excel and Chrome
Knowledge of crisis management protocols
Key Requirements
High school diploma or equivalent
Previous cash handling and POS experience
Strong bilingual French/English communication skills
Flexible availability for all centre operating hours