Senior Customer Success Manager

MongoDB

Stockholm, Sweden
Not specified; not specified; benefits include fer...
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7+ years customer success experience
4+ years managing forbes global 2000 accounts
Technical aptitude for databases and cloud infrastructure
** MongoDB is seeking a Senior Customer Success Manager in Stockholm, Sweden, who has extensive experience in customer success and account management for technical products. The ideal candidate should possess strong technical knowledge, leadership qualities, and a customer-centric mindset to drive client satisfaction and engagement. **

Job Summary

  • This role serves as the main point of contact for strategic MongoDB end users, acting as an extension of their team within the organization.
  • The successful candidate will drive revenue realization and customer health by guiding clients through their technology journey and optimizing their MongoDB environments.
  • MongoDB offers a supportive culture with benefits including fertility assistance, generous parental leave, and opportunities for personal growth alongside business impact.

Matching Summary

Match Score: 75

** MongoDB is seeking a Senior Customer Success Manager in Stockholm, Sweden, who has extensive experience in customer success and account management for technical products. The ideal candidate should possess strong technical knowledge, leadership qualities, and a customer-centric mindset to drive client satisfaction and engagement. **

Salary

Not specified; Not specified; Benefits include fertility assistance and parental leave

Skills & Requirements

Must-have

  • 7+ years Customer Success experience
  • 4+ years managing Forbes Global 2000 accounts
  • Technical aptitude for databases and cloud infrastructure
  • Autonomous ownership of customer portfolio
  • Experience with consumption-based business models

Nice-to-have

  • Entrepreneurial mindset to build new processes
  • Passion for advocating on behalf of customers
  • Prior exposure to MongoDB Atlas or similar platforms
  • Ability to lead executive business reviews
  • Collaborative team player approach

Key Requirements

  • 7+ years in Customer Success or Technical Account Management
  • 4+ years accountability for Forbes Global 2000 portfolios
  • Demonstrated continuing technical education or certifications
  • Based in Stockholm, Sweden for hybrid work model
  • Proven track record with consumption-based products

Work Rights

Must be based in Stockholm, Sweden

Tailored Resume

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