Automotive Service Experience Lead - Claims Adjudication
Assurant Services Australia Pty Limited
Bangalore, India
Exceptional customer service delivery
Claims assessment and settlement
Customer and client support
This position is responsible for the delivery of exceptional customer service through the lodgment, assessment, adjudication and settlement of claims
Job Summary
This position is responsible for the delivery of exceptional customer service through the lodgment, assessment, adjudication and settlement of claims.
Consistently deliver exceptional customer service while providing accurate and timely responses to all queries as required keeping customers, clients and service network partners informed of the claim progress.
Achieve required standards of performance against all core job responsibilities as measured by Call Evaluations, Claim File Reviews, Telephony Results, Performance Reporting and Client Satisfaction survey results.
Matching Summary
This position is responsible for the delivery of exceptional customer service through the lodgment, assessment, adjudication and settlement of claims.
Skills & Requirements
Must-have
Exceptional customer service delivery
Claims assessment and settlement
Customer and client support
Adhering to terms and conditions
Teamwork and attention to detail
Nice-to-have
Relationship building skills
Consultative and resourceful manner
Creative problem-solving
Structured and fast-paced environment
Key Requirements
Minimum 5+ years call center/customer service experience