The role involves providing proactive and specialized service to top accounts, analyzing and resolving ongoing service problems to ensure customer satisfaction
Job Summary
The role involves providing proactive and specialized service to top accounts, analyzing and resolving ongoing service problems to ensure customer satisfaction.
The representative serves as a direct contact for top accounts, communicating corporate guidelines and preparing reports while maintaining complete customer records.
The position requires collaboration with various FedEx departments and advising sales and operations on situations impacting service.
Matching Summary
The role involves providing proactive and specialized service to top accounts, analyzing and resolving ongoing service problems to ensure customer satisfaction.
Skills & Requirements
Must-have
Customer problem resolution experience
Knowledge of COSMOS tracking and IMS
Proficiency in Microsoft Office and PC typing
Ability to interact with upper management
Good written and verbal communication skills
Problem solving skills
Team working skills
Nice-to-have
Ability to negotiate sensitive customer issues
Detail oriented
Experience with FedEx internal policies and procedures
Use of onecall specific software programs
Experience assisting global accounts and international services
Key Requirements
High School diploma required; college degree preferred
Proficiency in English at 600 TOEIC score
Three years experience in customer problem resolution or two years as FedEx call center representative