User Support Technician

482

Bertie County, NC, United States
Technical support for hardware and software
Knowledge of system security protocols
Ability to troubleshoot non-routine problems
The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws

Job Summary

  • The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws.
  • This position provides consultation, support, and training to users of computer or other IT-based systems throughout the facility, including support for hardware, software, operating systems, and networking.
  • The role requires strong communication skills and the ability to work independently while supporting a broad range of technologies and users in a correctional institution setting.

Matching Summary

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees responsible for safeguarding lives and property through prevention, protection, and supervision of adults sentenced under North Carolina laws.

Skills & Requirements

Must-have

  • technical support for hardware and software
  • knowledge of system security protocols
  • ability to troubleshoot non-routine problems
  • strong communication skills
  • working knowledge of software installation
  • ability to work independently

Nice-to-have

  • ability to organize complex technical procedures
  • consultancy skills for business needs
  • apply analytical processes for problem solving
  • ability to document and present solutions

Key Requirements

  • some state job postings allow equivalent education and experience
  • ability to work with minimal supervision
  • knowledge of technology principles and terminology
  • experience with software and hardware installation
  • understanding of system security protocols

Work Rights

Not specified

Tailored Resume

Cover Letter