As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including Home Loans, Business Banking and Financial Advice.
This role involves working in a Multi-Channel Branch, servicing customers face to face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solution provision
Experience in busy retail environment
Knowledge of banking products and services
Ability to work full time Monday to Friday
Nice-to-have
Genuine interest in financial wellbeing
Ability to educate customers on digital banking
Integrity and customer-centric approach
Experience in financial services, retail, or hospitality
Ability to work in multi-channel branch environment
Key Requirements
Proven customer service experience
Availability for full time roster 8:35am - 5:00pm Monday to Friday
Experience in financial services, retail, or hospitality sectors