Data Ops Associate

RELX (Singapore) Pte Ltd

Singapore
Hybrid
Customer account maintenance
Process adherence to sops
Root cause analysis
The job posting is for a Data Ops Associate at RELX (Singapore) Pte Ltd, where the candidate will support customer service and order-to-cash operations by ensuring efficient handling of customer accounts and queries. The position emphasizes teamwork, analytical skills, and attention to detail, with a hybrid work model and a range of attractive benefits

Job Summary

  • The Customer Data Operations team provides efficient, timely, and accurate service to Elsevier stakeholders in validation, creation, and maintenance of organization customer accounts.
  • Responsibilities include maintaining and creating customer accounts, processing orders/agreements/emails within agreed Turnaround Time & quality, and responding professionally to customer queries.
  • The company promotes a healthy work/life balance with numerous wellbeing initiatives, flexible working arrangements, and comprehensive health and insurance benefits.

Matching Summary

Match Score: 85

The job posting is for a Data Ops Associate at RELX (Singapore) Pte Ltd, where the candidate will support customer service and order-to-cash operations by ensuring efficient handling of customer accounts and queries. The position emphasizes teamwork, analytical skills, and attention to detail, with a hybrid work model and a range of attractive benefits.

Skills & Requirements

Must-have

  • Customer account maintenance
  • Process adherence to SOPs
  • Root Cause Analysis
  • Quality auditing
  • MS Office proficiency
  • PC usage and Windows OS

Nice-to-have

  • Excellent communication skills
  • Highly flexible and open to change
  • Structured problem-solving
  • Attention to detail and accuracy
  • Data-driven decision making

Key Requirements

  • 2+ years of relevant experience
  • Bachelor's degree
  • Basic MDM understanding
  • Basic O2C/customer service understanding

Work Rights

Not specified

Tailored Resume

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