Manager, Customer Strategy Transformation

PwC Canada

Base: $112,400 - $162,400; bonus/equity: variable ...
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Customer journey mapping & service design
Experience measurement frameworks (nps, csat)
Omnichannel strategy development
** PwC Canada is seeking a Manager for their Customer Strategy Transformation team, focusing on enhancing customer experiences through consulting services. The role involves leading teams to develop and implement customer-centric strategies across various industries, emphasizing human-centered design principles. **

Job Summary

  • This role involves leading teams to design and deliver customer-centric strategies that drive growth, loyalty, and efficiency for clients across energy, financial services, TMT, and government sectors.
  • The position requires translating high-level strategy into executable roadmaps while utilizing data analytics to derive insights and optimize customer experiences across various touchpoints.
  • Candidates will work with senior client leaders to shape transformation agendas and lead workshops, executive presentations, and project delivery across multiple workstreams.

Matching Summary

Match Score: 75

** PwC Canada is seeking a Manager for their Customer Strategy Transformation team, focusing on enhancing customer experiences through consulting services. The role involves leading teams to develop and implement customer-centric strategies across various industries, emphasizing human-centered design principles. **

Salary

Base: $112,400 - $162,400; Bonus/Equity: Variable incentive pay programs available; Benefits: Competitive compensation package and inclusive benefits

Skills & Requirements

Must-have

  • Customer journey mapping & service design
  • Experience measurement frameworks (NPS, CSAT)
  • Omnichannel strategy development
  • Contact center transformation
  • Operating model design
  • Consulting experience required

Nice-to-have

  • Figma UI design software proficiency
  • Human-centered design principles
  • Digital customer platforms knowledge
  • Coaching and developing associates
  • Embracing change and upskilling
  • Valuing diverse perspectives

Key Requirements

  • Required consulting experience
  • Manager level experience
  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter