Customer Service Manager

Agilent Technologies Inc

5 years managerial experience
Sox and iso compliance knowledge
Multi-national team leadership
This role provides leadership for customer operation specialists in order fulfillment, quota credit, collections, and contracts

Job Summary

  • This role provides leadership for customer operation specialists in order fulfillment, quota credit, collections, and contracts.
  • The manager is accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
  • The position requires driving a culture of collaboration and customer intimacy while meeting high standards for customer satisfaction and service levels.

Matching Summary

This role provides leadership for customer operation specialists in order fulfillment, quota credit, collections, and contracts.

Skills & Requirements

Must-have

  • 5 years managerial experience
  • SOX and ISO compliance knowledge
  • Multi-national team leadership
  • Strategic planning execution
  • Cross-functional collaboration skills

Nice-to-have

  • Generative AI proficiency
  • Power BI dashboard creation
  • Conflict management expertise
  • Culture of innovation drive
  • Employee engagement focus

Key Requirements

  • Bachelor's or Master's degree
  • 5+ years of managerial experience
  • Experience in audit environments (SOX/ISO)
  • Proven track record in strategic implementation

Work Rights

Not specified

Tailored Resume

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