Crown World Careers - Technical Retention Specialist I

Crown World Inc

Irvine, US
Base: $21.53-$23.00 ph; bonus/equity: not specifie...
On-site
Acd experience or customer service background
Dental industry knowledge (rda, da, cdt)
Technical case evaluation and resolution
The role focuses on developing relationships with existing customers and anticipating their future needs to ensure retention

Job Summary

  • The role focuses on developing relationships with existing customers and anticipating their future needs to ensure retention.
  • Candidates will evaluate technical concerns and communicate directly with dentists and offices to resolve issues effectively.
  • The position requires maintaining detailed records of account retention progress while assisting in determining causes of sales decreases.

Matching Summary

Match Score: 75

The role focuses on developing relationships with existing customers and anticipating their future needs to ensure retention.

Salary

Base: $21.53-$23.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ACD experience or customer service background
  • Dental industry knowledge (RDA, DA, CDT)
  • Technical case evaluation and resolution

Nice-to-have

  • Strong relationship building skills
  • Ability to anticipate customer needs
  • Experience with retention software

Key Requirements

  • High school diploma or equivalent
  • Minimum 2 years ACD experience OR 3 years customer service
  • Minimum 3 years dental background (RDA, DA, CDT)

Work Rights

Not specified

Tailored Resume

Cover Letter