Contact Center Service Representative (12:30pm To 9:00pm)
M&T Bank
Williamsville, New York, USA
$19–$23 ph + 10% shift differential
Respond to customer inquiries
Resolve customer complaints
Identify customer needs
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions
Job Summary
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.
You’ll respond to inquiries about our products and services and provide solutions across various business lines.
We've become one of the nation's strongest banks by knowing what matters most to our customers – and our employees.
Matching Summary
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.
Salary
$19–$23 per hour + 10% Shift Differential
Skills & Requirements
Must-have
respond to customer inquiries
resolve customer complaints
identify customer needs
provide product information
Nice-to-have
contribute to customer retention
pursue personal career goals
make a difference
Key Requirements
High school diploma or equivalent
At least 6 months of sales, service, or related experience