Business Analyst Banking Onboarding Processes

ING

Milan, Italy
**
End-to-end customer process analysis
Digital content strategy development
Translate business needs into it requirements
** ING is seeking a Business Analyst for Banking Onboarding Processes in Milan, Italy, who will focus on improving customer experience and process efficiency within an Agile environment. The ideal candidate should have extensive experience in business analysis within the financial industry, strong communication skills, and a data-driven mindset. **

Job Summary

  • The Business Analyst Banking Onboarding Processes has end-to-end responsibility for the analysis, management, harmonization of e2e customer processes across ING acquisition products, commercial products, services, channels with a view to achieve an optimum customer experience, improve process efficiency and time to activation.
  • In particular she/he will work in a squad within ING’s Agile organization, and, together with other team members, develops and leads execution of a digital content strategy that supports growth, redesign and transformation of onboarding and related digital assets and processes.
  • ING offers many opportunities to build a diverse and rewarding career in an international innovative digital bank with a fully flexible smart working model and a stimulating environment.

Matching Summary

Match Score: 75

** ING is seeking a Business Analyst for Banking Onboarding Processes in Milan, Italy, who will focus on improving customer experience and process efficiency within an Agile environment. The ideal candidate should have extensive experience in business analysis within the financial industry, strong communication skills, and a data-driven mindset. **

Skills & Requirements

Must-have

  • End-to-end customer process analysis
  • Digital content strategy development
  • Translate business needs into IT requirements
  • Agile organization collaboration
  • Usability and user experience principles
  • Retail banking business knowledge

Nice-to-have

  • Creative minded with ability to conceive ideas
  • Data analyst mindset and capabilities
  • Work and maintain composure under tight deadlines
  • Collaborate in multi-functional teams

Key Requirements

  • Bachelor’s in economics or engineering
  • Minimum of 5 years' experience as a business analyst
  • Experience within financial industry
  • Experience in international and complex environment
  • Experience of IT project and working across functions
  • Experience in use of content management systems
  • Experience on Digital Process and Digital Capabilities
  • Fluent Italian and English language

Work Rights

Not specified

Tailored Resume

Cover Letter