Customer Service Rep

Macatawa Bank

Northbrook, IL, United States
Base: $17.30-$22.60ph; bonus/equity: eligible for ...
On-site
Answering incoming calls and web chats
Resolving customer issues
Researching and analyzing transactions
As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues

Job Summary

  • As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
  • We have an award-winning culture, rated a Top Workplace by the Chicago Tribune for 11 years and offering competitive pay and a comprehensive benefit package.
  • FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets, offering opportunities to grow and develop in your career.

Matching Summary

As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.

Salary

Base: $17.30-$22.60/hour; Bonus/Equity: Eligible for annual bonus; Benefits: Comprehensive benefit package

Skills & Requirements

Must-have

  • Answering incoming calls and web chats
  • Resolving customer issues
  • Researching and analyzing transactions
  • Entering or modifying Check-By-Phone payments

Nice-to-have

  • Award-winning culture
  • Entrepreneurial spirit
  • Opportunities for development and upward mobility

Key Requirements

  • 1+ years customer service experience
  • Ability to work 10:00am to 7:00pm shift
  • Prior call center or finance experience preferred
  • High school diploma or equivalent
  • Basic computer skills, PC, Microsoft Word/Excel & Internet

Work Rights

Not specified

Tailored Resume

Cover Letter