People & Communications Services Agent (english Speaker)
KONE Elevator (M) Sdn. Bhd.
Petaling Jaya, Selangor, Malaysia
English fluency
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers
Job Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
You will be responsible for logging requests in a case management tool, meeting SLAs and quality targets, and performing quality checks to ensure a streamlined workflow.
KONE fosters an innovative and collaborative working culture focused on employee engagement, sustainability, and ethical business practices, offering opportunities for career and personal growth.
Matching Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
Skills & Requirements
Must-have
English fluency
Case management tool
Service Level Agreements (SLAs)
Quality checks
MS Office proficiency
Fast-paced environment
Nice-to-have
Genuine interest to grow in HR
Positive attitude
Exemplary customer service
Empathy and service mindset
Collaborative working culture
Key Requirements
Associate degree in HR or Business Administration
Excellent verbal and written communication skills
HRIS (Workday experience a plus)
Experience in shared service center or call center