Customer Care Representative

CENTRAL MAINE POWER CO

Augusta, Maine, US
Base: $25.88phly; bonus/equity: not specified; ben...
Handle customer inquiries by telephone
Process applications for service
Respond to customer complaints
Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic)

Job Summary

  • Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).
  • Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines.
  • Provides account information to customers and explains bill service policies and customer rights.

Matching Summary

Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).

Salary

Base: $25.88/Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle customer inquiries by telephone
  • Process applications for service
  • Respond to customer complaints
  • Record customer transactions
  • Work effectively with all areas of the Company
  • Flexible schedule availability

Nice-to-have

  • Strong customer service orientation
  • Works well within a team
  • Agile and collaborative spirit
  • Focus to achieve results

Key Requirements

  • High School diploma/GED equivalent
  • Associate degree, BA/BS preferred
  • MS Office skills
  • Pre-qualification test required

Work Rights

Not specified

Tailored Resume

Cover Letter