Senior Delivery Consultant - Customer Experience AI Agents, and Conversational AI

AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED

Singapore, Singapore
**
5+ years contact centre and ai platform experience
3+ years conversational ai solution design
Prompt engineering and llm implementation
** Amazon Web Services (AWS) is seeking a Senior Delivery Consultant to specialize in AI-powered customer experience solutions. The role entails collaborating with customers to implement advanced conversational AI technologies, driving cloud adoption, and ensuring optimal project delivery. **

Job Summary

  • The role involves designing and implementing AI-powered customer experience solutions tailored to specific customer needs using AWS services.
  • Candidates will act as trusted advisors, guiding customers on AI trends, emerging technologies, and innovative CX strategies.
  • The position requires deep proficiency in architecting scalable, secure AI agents with robust safety guardrails for production environments.

Matching Summary

Match Score: 75

** Amazon Web Services (AWS) is seeking a Senior Delivery Consultant to specialize in AI-powered customer experience solutions. The role entails collaborating with customers to implement advanced conversational AI technologies, driving cloud adoption, and ensuring optimal project delivery. **

Skills & Requirements

Must-have

  • 5+ years contact centre and AI platform experience
  • 3+ years conversational AI solution design
  • Prompt engineering and LLM implementation
  • Amazon Connect, Amazon Lex, and Bedrock expertise

Nice-to-have

  • Experience with AI guardrails and safety controls
  • Knowledge of RAG and model fine-tuning
  • Familiarity with CRM integration patterns
  • Mentoring and training capabilities

Key Requirements

  • Bachelor's degree in related field
  • 5+ years experience with contact centre platforms
  • 3+ years experience in conversational AI design

Work Rights

Not specified

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