Sr Business Process Analyst - Support Knowledge And Ai

Evisort

**
Analyze knowledge trends and ai performance
Develop and improve knowledge articles
Process mapping and documentation
** Evisort is seeking a Sr. Business Process Analyst to join their Global Support Operations team, focusing on knowledge management and AI tools for customer support. The ideal candidate will possess strong analytical skills, experience in process improvement, and knowledge of AI technologies. **

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.

Matching Summary

Match Score: 75

** Evisort is seeking a Sr. Business Process Analyst to join their Global Support Operations team, focusing on knowledge management and AI tools for customer support. The ideal candidate will possess strong analytical skills, experience in process improvement, and knowledge of AI technologies. **

Skills & Requirements

Must-have

  • Analyze knowledge trends and AI performance
  • Develop and improve knowledge articles
  • Process mapping and documentation
  • Collaborate with cross-functional teams
  • Data analysis using pivot tables and Tableau
  • Experience with AI chatbot/automated systems

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • KCS and Lean Six Sigma certification

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field OR equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter