Base: $18.68 - $31.14 hourly; bonus/equity: not sp...
On-site
Customer service standards
Digital capabilities engagement
Sales process adherence
M&T Bank is seeking a Universal Banker in Amherst, New York, who will enhance branch customer experiences through sales, service, and digital engagement. The role involves supporting daily operations as a Teller while addressing customer needs and promoting banking solutions
Job Summary
Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Matching Summary
Match Score: 85
M&T Bank is seeking a Universal Banker in Amherst, New York, who will enhance branch customer experiences through sales, service, and digital engagement. The role involves supporting daily operations as a Teller while addressing customer needs and promoting banking solutions.
Salary
Base: $18.68 - $31.14 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service standards
Digital capabilities engagement
Sales process adherence
AML, BSA, and KYC processes
Customer complaint resolution
Nice-to-have
Empathy and customer centricity
Flexibility and adaptability
Entrepreneurial spirit
Bilingual capabilities
Key Requirements
High school diploma or equivalent (GED)
Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
Strong verbal and interpersonal skills
Ability to interact with varying customers
Ability to handle difficult customer conversations
Well-organized with proven time management and prioritization skills
Ability to work under critical time constraints in a team environment