Implementation Consultant

ResMed

Base: $89,000 - $133,000; bonus/equity: not specif...
Fully remote
3+ years support or customer success experience
System integration knowledge hl7 fhir
Healthcare information systems expertise
ResMed is seeking an Implementation Consultant to oversee the execution of its software products within customer environments, ensuring they align with technical needs and specifications. The role involves extensive customer interaction, software configuration, and training, with a strong emphasis on problem-solving and collaboration. Candidates should possess relevant technical degrees and experience in customer success or training, particularly within healthcare information systems

Job Summary

  • This role orchestrates the successful execution of ResMed products within a customer's environment ensuring software meets technical needs.
  • The position requires managing end-to-end application training for new and existing customers while emphasizing feature utilization for specific workflows.
  • Employees are eligible for comprehensive benefits including medical, vision, dental, life insurance, 401(k), and fifteen days of Paid Time Off in the first year.

Matching Summary

Match Score: 85

ResMed is seeking an Implementation Consultant to oversee the execution of its software products within customer environments, ensuring they align with technical needs and specifications. The role involves extensive customer interaction, software configuration, and training, with a strong emphasis on problem-solving and collaboration. Candidates should possess relevant technical degrees and experience in customer success or training, particularly within healthcare information systems.

Salary

Base: $89,000 - $133,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, life, AD&D, disability, HSA, FSA, commuter, 401(k), ESPP, EAP, tuition assistance

Skills & Requirements

Must-have

  • 3+ years support or customer success experience
  • System integration knowledge HL7 FHIR
  • Healthcare information systems expertise
  • Software installation and configuration skills
  • End-to-end application training management

Nice-to-have

  • Experience with PSG/EEG manufacturers
  • Strong interpersonal and teamwork skills
  • Ability to work remotely with limited supervision
  • Collaboration with marketing on training guides
  • Root cause analysis proficiency

Key Requirements

  • Minimum 3 years prior experience in support, customer success, or training
  • Preferred degree in CIS, MIS, IT or similar technical major
  • Proficiency in Microsoft Office suite, Salesforce, Zendesk, JIRA, and Visio

Work Rights

Not specified

Tailored Resume

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