Not specified; bonus/equity: included in competiti...
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10+ years service delivery management experience
Post go-live support in complex environments
Contract fulfillment and sla management
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Amadeus is seeking a fully remote Service Delivery Manager located in the Central U.S. to oversee the delivery, governance, and continuous improvement of support services for complex airport, border control, and seaport customers. The ideal candidate will have extensive experience in service delivery management, ITIL certification, and strong leadership skills.
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Job Summary
The role is responsible for end-to-end delivery and governance of Support and Maintenance services for mission-critical Airport, Border Control, and Seaport customers.
Candidates must ensure service performance aligns with contractual obligations while acting as the prime point of escalation for service issues.
Amadeus offers a flexible working model, attractive remuneration packages including salary, bonus, and equity, and a commitment to diversity and inclusion.
Matching Summary
Match Score: 75
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Amadeus is seeking a fully remote Service Delivery Manager located in the Central U.S. to oversee the delivery, governance, and continuous improvement of support services for complex airport, border control, and seaport customers. The ideal candidate will have extensive experience in service delivery management, ITIL certification, and strong leadership skills.
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Salary
Not specified; Bonus/Equity: Included in competitive reward offer; Benefits: Comprehensive package covering essential components
Skills & Requirements
Must-have
10+ years Service Delivery Management experience
Post go-live support in complex environments
Contract fulfillment and SLA management
ITIL-based service management best practices
Cross-functional team leadership
Financial accountability and budgeting skills
Nice-to-have
Experience with airport or border control systems
Strategic thinking and vision translation
High autonomy and sound judgment
Fluent English communication skills
Willingness to travel up to 30%
Key Requirements
Bachelor's degree in business, IT, Engineering, or related field
ITIL Certification preferred
Minimum 5 years experience in contract fulfillment and SLAs
US residency in Central Region or willingness to relocate
Work Rights
Must reside in Central US region or be willing to relocate there