Customer Success Engineer

Zscaler

Escazu, Costa Rica
**
Deep experience in customer-facing technical role
Ability to simplify complex technical messaging
Translate technology features into business impact
** Zscaler is seeking a Customer Success Engineer for their Escazu, Costa Rica location, focused on enhancing customer experiences and driving value from their cybersecurity solutions. The role emphasizes collaboration with customer success and sales teams, technical workshops, and a customer-centric approach to problem-solving. **

Job Summary

  • The role involves partnering with Customer Success and Sales teams to drive customer outcomes and value across segments.
  • Candidates will lead technical workshops with large customers and present at user groups on best practices and use cases.
  • Zscaler offers comprehensive benefits including health plans, parental leave, retirement options, and education reimbursement.

Matching Summary

Match Score: 75

** Zscaler is seeking a Customer Success Engineer for their Escazu, Costa Rica location, focused on enhancing customer experiences and driving value from their cybersecurity solutions. The role emphasizes collaboration with customer success and sales teams, technical workshops, and a customer-centric approach to problem-solving. **

Skills & Requirements

Must-have

  • Deep experience in customer-facing technical role
  • Ability to simplify complex technical messaging
  • Translate technology features into business impact
  • Professional-level English communication skills

Nice-to-have

  • Thrive in ambiguity and dynamic environments
  • Act like an owner with bias for action
  • High-trust collaborator giving constructive feedback
  • Growth mindset obsessed with development

Key Requirements

  • Experience in Solutions Engineering within enterprise organizations
  • Strong capability to translate technology features into business impact
  • Professional-level English communication skills written and verbal

Work Rights

Not specified

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