The Digital Customer Success Manager plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long‑term retention of LSEG Risk solutions
Job Summary
The Digital Customer Success Manager plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long‑term retention of LSEG Risk solutions.
LSEG values innovation, quality, and continuous improvement and offers a collaborative and creative culture encouraging new ideas.
LSEG is committed to sustainability and provides tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Matching Summary
The Digital Customer Success Manager plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long‑term retention of LSEG Risk solutions.
Skills & Requirements
Must-have
customer engagement and success management
strong problem-solving skills
cross-functional collaboration
executive-level interpersonal skills
proficiency in Microsoft Office tools
Nice-to-have
financial and risk industry knowledge
understanding of AML and regulatory risk
ability to map business processes to product capabilities
digital-first customer engagement
customer-centric mentality
Key Requirements
experience in customer engagement or strategic account support
ability to facilitate customer meetings and present confidently
proven problem-solving skills in complex environments