**
3M is seeking a Cir Analyst for its Global Service Center in the Philippines, focusing on customer service inquiries, credit and collections, and complaint management. The role requires strong analytical skills, attention to detail, and proficiency in both Thai and English.
**
Job Summary
This role involves handling end-to-end customer issue resolution activities including credit, collections, and complaint management for 3M customers.
The successful candidate will analyze complaint details to determine root causes and coordinate with cross-functional teams to resolve issues professionally.
Candidates must demonstrate strong analytical skills to turn data into actionable information while adhering to 3M's values and ethical standards.
Matching Summary
Match Score: 75
**
3M is seeking a Cir Analyst for its Global Service Center in the Philippines, focusing on customer service inquiries, credit and collections, and complaint management. The role requires strong analytical skills, attention to detail, and proficiency in both Thai and English.
**
Skills & Requirements
Must-have
High proficiency in Thai language
English communication skills
Credit and collections experience
Complaint resolution processes
Excel and Microsoft Office proficiency
Nice-to-have
Salesforce experience
Cross-functional collaboration
Process improvement mindset
Training new employees
Analytical problem solving
Key Requirements
Bachelor level university degree
At least 2 years in Customer Issue Resolution or Credit/Collection role
Fluency in Thai (Reading, Writing, Speaking, Listening)