L3 Application Support Lead (Java, Banking)

GMP TECHNOLOGIES (S) PTE LTD

Singapore, Singapore
8+ years application support experience
Java development and sql expertise
L3 support ownership and vendor management
This role serves as the single point of ownership for L3 support issues, ensuring comprehensive logging and tracking of vendor tickets

Job Summary

  • This role serves as the single point of ownership for L3 support issues, ensuring comprehensive logging and tracking of vendor tickets.
  • The successful candidate will lead root cause analysis sessions and coordinate with onshore development teams for critical bug fixes and configuration changes.
  • Responsibilities include conducting code reviews for hotfixes and representing technical changes in Change Advisory Board meetings to ensure production stability.

Matching Summary

Match Score: 85

This role serves as the single point of ownership for L3 support issues, ensuring comprehensive logging and tracking of vendor tickets.

Skills & Requirements

Must-have

  • 8+ years application support experience
  • Java development and SQL expertise
  • L3 support ownership and vendor management
  • Root cause analysis and incident resolution
  • Change advisory board representation

Nice-to-have

  • Kubernetes and OpenShift container experience
  • Cloud-native Java application deployment
  • Offshore team roster management
  • PMP or PRINCE2 certification preferred

Key Requirements

  • Bachelor's degree in computer science or IT
  • ITIL, PMP, or PRINCE2 certification
  • Senior L3 support leadership in banking
  • Hands-on Java and SQL proficiency

Work Rights

Not specified

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