The Spare Parts & Repair Team Leader will supervise Repair Specialists and Repair Admins to ensure rapid, qualitative, and profitable management of repairs from technician request to invoicing
Job Summary
The Spare Parts & Repair Team Leader will supervise Repair Specialists and Repair Admins to ensure rapid, qualitative, and profitable management of repairs from technician request to invoicing.
Key responsibilities include team leadership, operational management of repair quotes and service orders, processing periodic reports, and contributing to strategic projects like AI implementation and portal migration.
KONE offers a stable, human environment certified as Top Employer, a strategic role at the interface of technical, administrative, and commercial functions, and opportunities for growth in a hybrid and innovative work setting.
Matching Summary
The Spare Parts & Repair Team Leader will supervise Repair Specialists and Repair Admins to ensure rapid, qualitative, and profitable management of repairs from technician request to invoicing.
Skills & Requirements
Must-have
SAP and Salesforce proficiency
Technical and administrative team management
Repair quote and service order management
Cross-functional collaboration
Fluent French, Dutch, and English
Nice-to-have
Business and client orientation
Adaptability to change
Proactive problem-solving
AI solution implementation experience
Key Requirements
Experience in managing mixed technical and administrative teams
Remote and multi-site/multi-country management experience
Strong technical understanding of mobility systems or learning aptitude