Senior Customer Service Specialist

Commonwealth Bank Group

Sydney, Australia
Experience in operational environments
Ability to provide constructive feedback
High attention to detail
This role serves as a subject matter expert supporting Dispute Operations and Compliance Investigations within the Customer Solutions team

Job Summary

  • This role serves as a subject matter expert supporting Dispute Operations and Compliance Investigations within the Customer Solutions team.
  • The specialist is expected to identify root causes of issues, provide coaching, and ensure quality and compliance across CBA and Bankwest operations.
  • Candidates must be based in Sydney and comfortable stepping away from standard tasks to support the wider business during peak periods.

Matching Summary

This role serves as a subject matter expert supporting Dispute Operations and Compliance Investigations within the Customer Solutions team.

Skills & Requirements

Must-have

  • Experience in operational environments
  • Ability to provide constructive feedback
  • High attention to detail
  • Work calmly under pressure
  • Strong written and verbal communication

Nice-to-have

  • Identify process or system improvements
  • Grasp new concepts quickly
  • Work autonomously driving development
  • Motivated and keen to learn
  • Ready to grow across multiple areas

Key Requirements

  • Sydney based only
  • Experience in operational environments
  • Demonstrated ability to influence peers

Work Rights

Not specified

Tailored Resume

Cover Letter