Customer Service Supervisor (mid Shift)

Maui Jim Inc

Base: $56,000 - $60,000; bonus/equity: not specifi...
Day-to-day leadership and coaching of direct reports
Resolve complex escalated customer inquiries
Conduct contact monitoring for adherence and integrity
The major function of this position is to contribute to overall customer satisfaction, employee retention, and account efficiency by ensuring performance standards are met

Job Summary

  • The major function of this position is to contribute to overall customer satisfaction, employee retention, and account efficiency by ensuring performance standards are met.
  • The role involves providing day-to-day leadership, coaching, and development to direct reports while identifying and solving problems to increase departmental efficiency.
  • Maui Jim offers a comprehensive benefits package including low insurance premiums, 401K match, paid time off, and tuition reimbursement alongside an Aloha culture work environment.

Matching Summary

The major function of this position is to contribute to overall customer satisfaction, employee retention, and account efficiency by ensuring performance standards are met.

Salary

Base: $56,000 - $60,000; Bonus/Equity: Not specified; Benefits: Low Insurance Premiums, 401K Match, Paid Time Off, Tuition Reimbursement

Skills & Requirements

Must-have

  • Day-to-day leadership and coaching of direct reports
  • Resolve complex escalated customer inquiries
  • Conduct contact monitoring for adherence and integrity

Nice-to-have

  • High touch inclusive work environment culture
  • Ability to develop team members to full potential
  • Strong communication skills for morale building

Key Requirements

  • Experience in customer service supervision or leadership
  • Knowledge of customer service programs and policies
  • Ability to interview candidates for vacant positions

Work Rights

Not specified

Tailored Resume

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