Customer Relations Coordinator Iii - Client Services

Iowa State University

Ames, Iowa, US
Onsite
Client-facing role
Customer service experience
Data entry into lims
Iowa State University is seeking a Customer Relations Coordinator III to join their Client Services team within the Veterinary Diagnostic Laboratory. The ideal candidate will possess strong customer service skills, experience in a veterinary or medical environment, and the ability to manage client inquiries effectively

Job Summary

  • Serve as the primary point of contact for clients and visitors by phone, email, and in person while providing clear guidance on VDL services, pricing, procedures, and testing needs.
  • Enter client information, submission details, and test requests into the laboratory information management system (LIMS) with accuracy and efficiency.
  • Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as retirement benefits including defined benefit and defined contribution plans.

Matching Summary

Match Score: 85

Iowa State University is seeking a Customer Relations Coordinator III to join their Client Services team within the Veterinary Diagnostic Laboratory. The ideal candidate will possess strong customer service skills, experience in a veterinary or medical environment, and the ability to manage client inquiries effectively.

Skills & Requirements

Must-have

  • Client-facing role
  • Customer service experience
  • Data entry into LIMS
  • Troubleshoot client concerns
  • Provide guidance on services

Nice-to-have

  • Detail-oriented professional
  • Problem-solving skills
  • Protecting animal and public health
  • Collaborate with diverse teams

Key Requirements

  • High school diploma or equivalent
  • 5 years of related experience
  • Legally authorized to work in the U.S.

Work Rights

Must be legally authorized to work in the U.S. on an ongoing basis

Tailored Resume

Cover Letter