Director, Smb Account Management – New Verticals

Doordashusa

Remote
Remote
Smb and mid-market merchant growth
Retention and revenue targets
Product adoption and optimization
Lead our Implementation and Account Management teams across SMB and select Mid-Market merchants, owning both performance and sales org design

Job Summary

  • Lead our Implementation and Account Management teams across SMB and select Mid-Market merchants, owning both performance and sales org design.
  • Design and scale an SMB Account Management organization supporting X+ merchants, ensuring clear segmentation, coverage models, and manager-to-rep ratios.
  • Hire, coach, and develop high-performing managers and frontline teams, building a culture of ownership, resilience, and accountability.

Matching Summary

Lead our Implementation and Account Management teams across SMB and select Mid-Market merchants, owning both performance and sales org design.

Skills & Requirements

Must-have

  • SMB and Mid-Market merchant growth
  • Retention and revenue targets
  • Product adoption and optimization
  • Cross-functional collaboration
  • Building and scaling teams

Nice-to-have

  • Operating in ambiguity
  • Voice-of-merchant insights
  • Building durable processes
  • Strategic growth partnerships

Key Requirements

  • 8+ years of progressive experience
  • 5+ years leading managers and scaled frontline teams
  • Experience growing SMB/Mid-Market accounts
  • Experience building or scaling a business/vertical/product
  • Comfort with core sales and CRM tooling

Work Rights

Not specified

Tailored Resume

Cover Letter