It Manager

Barry-Wehmiller

Chennai, India
Fully remote
It service desk leadership
People leadership and coaching
Hands-on technical work
Lead and manage the India Service Desk team, ensuring high-quality IT support and business alignment

Job Summary

  • Lead and manage the India Service Desk team, ensuring high-quality IT support and business alignment.
  • Act as a working manager, balancing hands-on technical tasks with people management and service operations.
  • Build strong partnerships with business stakeholders to understand needs and deliver effective technical solutions.

Matching Summary

Lead and manage the India Service Desk team, ensuring high-quality IT support and business alignment.

Skills & Requirements

Must-have

  • IT Service Desk leadership
  • People leadership and coaching
  • Hands-on technical work
  • Customer service excellence
  • Root cause analysis
  • Business stakeholder partnerships

Nice-to-have

  • Truly Human Leadership culture
  • Continuous improvement mindset
  • Problem-solving and ownership
  • Adaptability to business needs

Key Requirements

  • 15+ years overall experience
  • 5+ years leading IT support/Service Desk teams
  • Bachelor's degree or equivalent experience
  • CompTIA A+, Microsoft MCP preferred

Work Rights

Not specified

Tailored Resume

Cover Letter