It Help Desk

BTI Solutions

**
Windows 7/10/11 operating systems
Microsoft office and sccm imaging
Active directory management
** BTI Solutions is seeking an IT Help Desk professional to provide technical support in a fully remote capacity. The ideal candidate should have experience in corporate tech support and strong problem-solving skills, particularly in a manufacturing environment. **

Job Summary

  • The role serves as the initial point of contact for internal applications, hardware, and remote technology within a manufacturing environment.
  • Candidates will provide extraordinary IT support to C-level executives while acting as a bridge between customers and the consulting group.
  • BTI Solutions emphasizes strategic workforce solutions with a proven track record of 95% client satisfaction and long-term client relationships.

Matching Summary

Match Score: 75

** BTI Solutions is seeking an IT Help Desk professional to provide technical support in a fully remote capacity. The ideal candidate should have experience in corporate tech support and strong problem-solving skills, particularly in a manufacturing environment. **

Skills & Requirements

Must-have

  • Windows 7/10/11 operating systems
  • Microsoft Office and SCCM imaging
  • Active Directory management
  • Hardware and network troubleshooting
  • Helpdesk ticketing system usage
  • C-level executive IT support

Nice-to-have

  • Android mobile incorporation experience
  • Strong server and network basic skills
  • Ability to prioritize work under SLAs
  • Excellent problem-solving communication skills

Key Requirements

  • Bachelor's degree preferred
  • At least 1+ years Corporate Tech Support experience
  • Willingness to travel up to 10%
  • Availability for nights and weekends if required

Work Rights

Not specified

Tailored Resume

Cover Letter