Modern Workplace Tech Bar Lead

Lloyds

Glasgow, , GB
Base: £43,804 - £51,000 py; bonus/equity: annual b...
Microsoft entra id & intune knowledge
Windows 11 os expertise
Servicenow incident management
This role involves leading the Glasgow Tech Bar to support approximately 100,000 colleagues with their technology needs, enabling flexible and effective work

Job Summary

  • This role involves leading the Glasgow Tech Bar to support approximately 100,000 colleagues with their technology needs, enabling flexible and effective work.
  • The position offers a comprehensive benefits package including a generous pension contribution, annual bonus, share schemes, and wellbeing initiatives.
  • Lloyds Banking Group is committed to diversity and inclusion, providing reasonable adjustments during recruitment and fostering a values-led culture.

Matching Summary

This role involves leading the Glasgow Tech Bar to support approximately 100,000 colleagues with their technology needs, enabling flexible and effective work.

Salary

Base: £43,804 - £51,000 per annum; Bonus/Equity: Annual bonus subject to Group performance; Benefits: Pension up to 15%, share schemes, 28 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Microsoft Entra ID & Intune knowledge
  • Windows 11 OS expertise
  • ServiceNow incident management
  • Technical support desk experience
  • Team management and mentoring
  • Microsoft365 troubleshooting
  • On-site full-time work in Glasgow

Nice-to-have

  • Knowledge of Apple OS and JAMF
  • ITIL or IT service management frameworks
  • Azure Virtual Desktop support experience
  • Strong communication skills
  • Flexible location management
  • Customer service excellence
  • Inclusive workplace culture

Key Requirements

  • Experience on enterprise-scale technical support desk
  • Knowledge of Microsoft Entra ID and Intune
  • Experience with ServiceNow
  • Experience managing and mentoring a team
  • Knowledge of ITIL or similar frameworks
  • Experience supporting Windows 11 and Apple OS
  • Ability to work full-time on-site in Glasgow

Work Rights

Not specified

Tailored Resume

Cover Letter