Customer Support Specialist (m/w/d) - Product Support
ABB Inc
Germany
Hybrid
Pre-sales and after-sales product support
Technical system configuration
Sap, salesforce, and microsoft 365
You will be primarily responsible for ensuring high-quality pre-sales and after-sales product support in close coordination with Sales, Technical Support, Product Marketing, and Quality
Job Summary
You will be primarily responsible for ensuring high-quality pre-sales and after-sales product support in close coordination with Sales, Technical Support, Product Marketing, and Quality.
You will conduct in-depth, product-specific consultations on functions, applications, and configurations of Smart Building products.
You will analyze recurring issues and pass on identified optimization potentials for the continuous improvement of products and processes.
Matching Summary
You will be primarily responsible for ensuring high-quality pre-sales and after-sales product support in close coordination with Sales, Technical Support, Product Marketing, and Quality.
Skills & Requirements
Must-have
Pre-Sales and After-Sales Product Support
Technical System Configuration
SAP, Salesforce, and Microsoft 365
Excellent German language skills
Nice-to-have
Customer experience shaping
Innovative environment
Continuous improvement focus
Key Requirements
Technical education in electrical engineering, building infrastructure, or smart home technologies
Good commercial knowledge
Experience in technical support or customer service